FAQs

HAS MY ORDER BEEN SHIPPED YET?

Orders are typically shipped within 1-5 working days, sometimes sooner. You will receive an email when your order has been shipped. Please check your spam/junk folder just in case it lands there. If you cannot find your shipping email or think you may have accidentally deleted it, please contact us and we can provide you with real-time information on whether your order has been shipped or not.

RETURNS

Our return policy lasts for 10 days. If 10 days have passed since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging. Some items may be exempt from returns as noted in the product description.

I PUT THE WRONG ADDRESS FOR MY ORDER, CAN I CHANGE IT?

If you have provided an incorrect delivery address on your order, please contact us within 24 hours. If the order has already been shipped, unfortunately, we cannot make any changes.

I ORDERED 2 OR MORE ITEMS, WHY DID I ONLY RECEIVE ONE?

Items may be shipped separately if they come from different warehouses. Don't panic if you don't receive all of your items at once - they will get to you! You can always reach out to our customer service for confirmation.

I NEED TO CANCEL OR CHANGE MY ORDER; HOW DO I DO THIS?

If you would like to change your order, please contact us as soon as possible. We will try our best to accommodate you. However, once your order has shipped, we cannot make any changes or cancellations.

MY ORDER IS STILL NOT HERE PLEASE HELP?

If it has been more than 15 business days since receiving your shipping confirmation and your order has not yet arrived, please contact us and we will look into it for you. We offer a money-back guarantee or will have your order resent. Please note that delays in delivery processes can be expected due to COVID-19. We apologize for any delays.

WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING THE ORDER?

Please be sure to check your spam/junk folder! If you still cannot find your confirmation email and would like it resent, please contact us.

I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?

When you receive your shipping confirmation email, feel free to contact us at any time for an update on your tracking.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

We accept all major credit and debit cards through Stripe. We also accept PayPal payments.